This 4.5 day course is the first part of the Leading and Managing in Public Operations series.

Public sector operations have evolved into extremely complex environments, with specific skills required by staff at all levels. This course is aimed at Operations staff in Utilities and Parks/Public Works who are currently in a supervisory or management role, or who wish to move into these roles in the future.

Course topics and objectives emphasize operational environments, contemporary local government structure and planning models (including Asset Management, Risk Management and Core Service Reviews) and related skills required by manager level staff.

Course topics:
- What Motivates Employees
- Communicating Successfully
- Working in a Unionized Environment
- Performance Management
- Project Management
- Risk Management and Emergency Management
- Dealing with Change
- Leadership Skills

Accepted for 3.0 CEUs by EOCP as Related for WD, WT, SWS, BWD, WWC, WWT, SWWS.

Provider: Dragonetti Group

This course is offered based on interest. Contact us if you are interested in this course.