In this course, participants will delve into the fundamentals of a customer service approach, gaining insights into its core principles and practices. They will explore the intricate dynamics of interpersonal behavior, recognizing the impact of their own actions on others. Participants will develop confidence and proficiency in problem-solving, equipped with practical techniques to effectively address challenges. Moreover, the course will focus on navigating interactions with difficult customers, empowering participants to apply strategies for resolution. By the end, participants will emerge equipped with the knowledge and skills necessary to deliver exceptional customer service experiences.

By the end of this course, participants will:
- Understand what a customer service approach is
- Understand how your actions affects the behaviour of others
- Demonstrate confidence and skill as a problem solver
- Apply techniques to deal with difficult customers
- Know how to provide excellent customer service.